Refund Policy
Effective Date: [Insert Date]
1. Eligibility for Refunds
Refunds are only applicable under the following conditions:
- The vehicle reserved is unavailable at the time of pick-up, and no suitable alternative is provided.
- A cancellation request is made within the allowed cancellation window.
- A duplicate payment or incorrect charge has been processed.
2. Cancellation & Refund Timeline
- Cancellations made within 24 hours of booking (and at least 48 hours before pick-up) are eligible for a full refund.
- Cancellations made less than 48 hours before pick-up may be subject to a cancellation fee.
- No-shows or cancellations made after the rental period begins are not eligible for refunds.
3. Refund Processing
- Approved refunds will be processed within 7-14 business days after confirmation.
- Refunds will be credited to the original payment method used during booking.
- Bank processing times may vary, and Ndovu Motors is not responsible for delays caused by financial institutions.
4. Non-Refundable Fees
The following fees are non-refundable:
- Transaction processing fees.
- Late cancellation or no-show charges.
- Additional services or extras added at the time of booking.
5. Requesting a Refund
To request a refund, customers must submit a formal request through our support center, including booking details and a reason for the request.
Note: Ndovu Motors reserves the right to modify this policy at any time. Updates will be posted on our website.
